Shopping Cart & Return / Refund Policy
Once you have received your goods, please check thoroughly against invoice. If an item is received and it is faulty or by an error item has not been received at all, please call our offices on 031 823 5522 within 24 hours. No claims can be accepted after this period.
1. Faulty or Damaged Items
If an item is received damaged or faulty, we will replace or credit the item at no extra cost to you, provided we are notified within 24 hours of delivery receipt.
2. Replacement & Credit Requirements
If a replacement or credit is required due to a product not to the liking of the recipient or not as expected, the purchaser shall be liable for any return shipping and other charges that might arise. Returns are not accepted due to a change of mind, so please choose carefully.
3. Unused Condition
Exchanges will not be permitted unless Goods are in their original packaging and unused. The stock must be returned within 7 days from purchase and a 10% handling fee will be charged.
4. Hygienic Consumables & Needles
Due to health and safety regulations, opened needle cartridges, microblading blades, pigments, anaesthetics and sterile disposable consumables cannot be returned once unsealed.